Helping clients improve vendor performance and develop True Partnerships for competitive advantages.
In evaluating the quality of delivery from a technology services firm, I consider their performance from 3 perspectives. Is the vendor meeting contract terms? Is the vendor meeting business needs? And, is the vendor performing well in context of what’s available in the market?
I am the founder of Banyan Business Outcomes LLC. I've spent my career helping technology companies get closer to their clients, and helping clients leverage technology companies to create value. View more posts
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