3 Layers of Quality

3 Layers of Quality for a Technology Services Firm

In evaluating the quality of delivery from a technology services firm, I consider their performance from 3 perspectives. Is the vendor meeting contract terms? Is the vendor meeting business needs? And, is the vendor performing well in context of what’s available in the market?

Published by Steven A Nichols

I am the founder of Banyan Business Outcomes LLC. I've spent my career helping technology companies get closer to their clients, and helping clients leverage technology companies to create value.

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