3 Layers of Quality for a Technology Services Firm In evaluating the quality of delivery from a technology services firm, I consider their performance from 3 perspectives. Is the vendor meeting contract terms? Is the vendor meeting business needs? And, is the vendor performing well in context of what’s available in the market?
Tag Archives: Contracting
Some questions for your vendor
Some questions for your vendor It’s very difficult to gather enough information to be able to fully anticipate the experience of working with a new technology services vendor. Seeing through the cloud of sales speak, however, is necessary to making good decisions and finding the vendor with the potential to become a true partner. InContinue reading “Some questions for your vendor”
Perverse Incentives & Technology Vendors
Perverse Incentives & Technology Vendors Despite best intentions, companies often create vendor relationships with incentives which run counter to the best interest of their firm. These perverse incentives effectively reward vendors to deliver poor business value. Perverse incentives can be created through mistakes in the contracting phase. Lopsided terms, intended to empower the client, ironicallyContinue reading “Perverse Incentives & Technology Vendors”