3 Layers of Quality for a Technology Services Firm In evaluating the quality of delivery from a technology services firm, I consider their performance from 3 perspectives. Is the vendor meeting contract terms? Is the vendor meeting business needs? And, is the vendor performing well in context of what’s available in the market?
Some questions for your vendor It’s very difficult to gather enough information to be able to fully anticipate the experience of working with a new technology services vendor. Seeing through the cloud of sales speak, however, is necessary to making good decisions and finding the vendor with the potential to become a true partner. InContinue reading “Some questions for your vendor”
Your managed services vendor is probably under water. The cost of labor has dramatically increased, especially for technology skill sets. Labor is the core cost for managed services companies, and their margins are likely suffering. Some agreements may be under water. Vendors will work to restore profitability. They may cut corners, nickel and dime, andContinue reading “Your managed services vendor is probably under water.”